Procedures Specialist

An exciting and immediate career opportunity is currently available at WFCU Credit Union for an:

Procedures Specialist

The Procedures Specialist supports the Human Resources department through the development, documentation and distribution of the organizations’ procedures.

In summary, the Procedures Specialist will:

  • Develop internal procedures to help maintain an easy to read and searchable set of procedures.
  • Manage procedures and software platforms to provide the best possible employee experience.
  • Meet with internal stakeholders across the organization to gather research to effectively define procedures.
  • Ensure new processes are aligned with any related existing procedures.
  • Organize, publish and maintain documents in the credit union’s document management system (i.e. Policy Tech) in such a way that the information is easily accessible.
  • Update, edit and improve existing documents, converting materials and resources to current templates as necessary.
  • Assist in the development of training for new procedures as required.
  • Participate in project committees to ensure procedures are created, updated and communicated to employees as required.
  • Help to align the goals of the project committee's mandate to ensure that all areas of procedures and related documentation correspond to the desired outcome.
  • Update procedures, establish audit schedule and archive procedures as required.
  • Assist departments in the conversion of department procedures into the procedure software.
  • Any other duties as assigned.

The “must-have” skills and qualifications that we’re looking for are:

  • A degree in Technical Writing, Communications, Business or a related field.
  • 5-7 years of work experience in business writing.
  • Expertise in documenting business procedures.
  • Exceptional communication skills, both oral and written.
  • Proven working experience in technical writing.
  • Ability to pay close attention to detail.
  • Exceptional research and analytical skills.
  • Strong knowledge or Microsoft Office and Adobe Acrobat
  • Excellent time management skills to work within tight deadlines and multiple projects simultaneously

These additional skills are considered assets too:

  • Strong working knowledge of PolicyTech (or equivalent) is considered an asset.
  • Credit Union/Financial Services experience is considered an asset.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Jennifer Bradie
Senior Manager, Human Resources - WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
[email protected]

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

About WFCU Credit Union

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests. The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly having been named one of the Best Workplaces in Canada™. Be part of a team committed to providing members with a high level of service while making the communities we serve the best places to live and work.

As an employee of WFCU Credit Union, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Experience our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation and a culture of celebration!

Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU Credit Union's success. We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs plus a fantastic wellness program with several distinctive perks.

It's an exciting time to join our team. To find out more, apply today!

About WFCU Credit Union

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 80 years, WFCU Credit Union is the sixth largest credit union in Ontario, and twentieth largest credit union in Canada.

WFCU Credit Union operates nine retail locations across Windsor-Essex, one in Chatham, one in London, and three in the Waterloo Region through ECU – A Division of WFCU Credit Union. WFCU also operates the digital entity, Omnia Direct. Through its variety of service channels including online and mobile banking, live telephone banking, and ATM services, WFCU Credit Union and its divisions have become the financial institutions of choice for more than 65,000 members across Ontario.