Alerts
Online Banking Alerts
As an added online security feature, members can sign up for Alerts through Online Banking. These Alerts will be sent to you by email or text message on your mobile device.
The following Alerts are available:
• A New Payee has been added to your account
• Your Personal Access Code (PAC) changed
• A New INTERAC e-Transfer® Recipient has been added to your account
• Online Banking Account Locked out – Incorrect response to Security Question
You can activate all Alerts or select only the Alerts that are important to you. When activated, you will receive a text message or email to alert you when any of these actions have occurred on your account.
If you have questions or would like assistance when setting up these Alerts in Online Banking please contact the Member Contact Centre at 519-974-3100 or visit your retail location. Our staff will be happy to assist you with this feature.
FREQUENTLY ASKED QUESTIONS (FAQs)
1. What are online banking Alerts?
Alerts allow members to receive notifications about specific banking activities through an email or text message. Alerts are set up and edited in online banking. Currently, members can choose from the following four Alerts:
Security Alerts
New Payee Added
Personal Access Code (PAC) Changed
Online Banking Account Locked Out – Incorrect response to Security Question
Balance and Activity Alerts
INTERAC e-Transfer® recipient added
2. How do I sign up for Alerts?
To sign up for Alerts you'll need to have access to WFCU Credit Union online banking:
1. Log in to Online Banking.
2. Select Messages and Alerts from the left-hand Shortcuts navigation bar.
3. Select Manage Alerts.
4. Select Manage Alerts Contact(s) and then Add Mobile Phone. After accepting the Alerts Agreement, add a mobile phone number or email address where you would like to receive your Alerts.
5. Select the Alerts you would like to receive.
3. When I signed up for Alerts, why did I receive a text message asking me to "subscribe" to a service?
If you're a Rogers or Fido customer, you may be asked to subscribe to an email-to-text service to avoid having to text 'read' each time you want to view your Alerts on your mobile phone. There may be a fee for this service, so please contact your carrier for more details on their email-to-text plans.
4. Can a member choose to stop receiving Alerts?
To stop receiving all Alerts:
1. Log in to WFCU Credit Union Online Banking.
2. Select Messages and Alerts from the left-hand Shortcuts navigation bar.
3. Click on Manage Alerts Contacts and Mobile Nicknames and delete your contact details (your mobile phone number or email address) to stop all of your Alerts.
To stop receiving some Alerts:
1. Log in to WFCU Credit Union Online Banking.
2. Select Messages and Alerts from the left-hand Shortcuts navigation bar.
3. Click on Manage Alerts and select and delete the specific Alerts you’d like to stop receiving.
5. How does a member receive Alerts?
Members can receive Alerts by both email and text message.
6. Is there a charge for setting up or using Alerts?
There is no charge to set up an Alert and there is no charge to members for receiving Alerts by email. However, when members receive text message Alerts, their wireless carrier may charge for receiving text messages. Members are advised to check with their wireless carrier for details.
7. Is any personal and/or account number information contained in an Alert?
Specific account number(s) information is not included in an Alert. Two Alerts, however, provide specific information that you will find very convenient.
New Payee Added Alert. In this alert message, the bill payee added appears in the email alert (due to space constraints, text alerts do not note the bill payee name). When you receive the alert you can easily review that the newly added bill payee is correct, without having to log in to online banking.
Example scenario: a member adds a Home Depot credit card to online banking.
The alert email will read:
Date: yyyy-mm-dd
Home Depot has been added as a new payee to your account.
INTERAC e-Transfer® Recipient Added. In this alert message, the name of the new recipient that has been added appears in the email alert (due to space constraints, text alerts do not note the name of the new recipient). When you receive the alert you can review the INTERAC e-Transfer® recipient to see if the recipient is authorized without having to log in.
Example scenario: a member adds a friend named John Smith as a new INTERAC e-Transfer® recipient.
The alert email will read:
Date: yyyy-mm-dd
John has been added as a new INTERAC e-Transfer® recipient to your account.
8. Are members guaranteed to receive Alerts sent to them?
Alerts cannot be guaranteed to be received because of the potential for an unstable wireless and Internet networks in general. These networks are open to service interruptions and members may move out of service range, which can cause a delay in receiving text messages. Members can check the Alerts sent to them on the 'Alerts History' page in online banking, which lists all the Alerts sent within the last 30 days.
9. I have changed mobile phone carriers, changed phone numbers and/or my email address. Will I still receive my Alerts?
No. You’ll need to re-register your new number, mobile carrier and/or email address through WFCU Credit Union online banking.