Protect Yourself Against Fraud

Ensure your PAC/ Password is Strong

A Personal Access Code (PAC) is required to access your online and mobile banking.   One way to help keep your private banking information secure is to choose a PAC that adheres to industry standard password rules. At a minimum, this should include: 10-30 characters and contain at least one(1) uppercase letter, one(1) lowercase letter, one(1) number and one(1) special character (*-/[email protected]#$%^&).

Please note that cyber security experts recommend changing your passwords every three months.

Tip: As a reminder, choose different PAC and PIN numbers and avoid using common numbers or sequences such as 1234, birthdates, phone numbers or addresses. Also, do not use dictionary words or follow words with 4 Digits at the end.

To update your PAC login to your online banking, follow the step-by-step instructions click here.

Sign up for Account Alerts

As the world of electronic banking becomes more convenient, so does the increase in fraudulent activity

As an added online security feature with your WFCU Credit Union online banking account, members can sign up for specific security Alerts. Once set up, these Alerts will be sent to you by email or text message on your mobile device and will notify you about specific banking activities taking place on your account. Alerts are set up and edited in online banking.

Alerts to choose from include:

  1. A New Payee has been added to your account
  2. Your Personal Access Code (PAC) has changed
  3. Online Banking Account Locked Out – Incorrect response to Security Question
  4. A new INTERAC e-Transfer® recipient has been added to your account.

Activate all Alerts and receive a text message and/or email to alert you when any of the above actions have occurred on your account. If you receive an alert regarding the above that you did not action or personally trigger, please contact 1.866.500.WFCU (9328) as soon as possible.

Do Not Access Your Online Banking Using Public Wi-Fi

Although convenient, think twice about logging into your online banking on public computers or public wi-fi. Criminals can easily compromise public networks to steal your personal information.

Secure Your Desktop Browser

Help keep your computer secure by installing up-to-date anti-virus software, running regular anti-virus scans and maintaining a secure firewall. For more on how you can secure your desktop and other devises click here.

Stay Current with Our Fraud Prevention Tips and Info

As technology innovation increases, so do the risks of becoming a victim of fraud. Identity thieves and hackers are always looking for new opportunities and target everyone. All a fraudster requires is access to a few pieces of information for an individual to become a victim of financial loss or have their identity stolen.

It's not always easy to determine what is a scam or fraud - recognizing the signs and taking proper precautions when volunteering your personal or financial information is key to being safe. Familiarizing yourself with the most common and recent trends by these bad actors can also help keep you aware of potential fraud situations.

It’s not always easy to determine what is a scam or fraud - the key to being safe is recognizing the signs and taking proper precautions when volunteering your personal or financial information.

Review Your Account(s)

It is good practice to check your accounts regularly for any suspicious activity. This should include but is not limited to reviewing your bank statements, your list of payees and any recurring transfers you may have set up.   Please immediately report any fraudulent or questionable activity on your account to a WFCU team member by calling 519.974.3100 or toll-free at 1.866.500.WFCU (9328).